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Sending E-Mail to SLOCO Data and Printing

General Guidelines

  • Send your files to us by uploading at our web site. We are finding that with the increasingly aggressive anti-spam filters, blocked or misdirected messages, and our own internal company growth - that email is no longer a reliable business tool. To ensure the highest possible level of customer service, we are developing web-based tools that will allow our valued customers to request quotes, submit artwork files, check proofs, monitor order status and more! Click here to upload your files now.
  • Send your message to the proper person. Although SLOCO Data is a relatively small company, we still have many people reponsible for different aspects of the business.
  • Keep in mind the limitations of e-mail. Occasionally messages could get lost or delayed. If you do not receive an acknowledgement of your message within two or three working days, consider re-sending it or confirming its receipt by telephone.
  • Disclosure of e-mail messages under the Public Information Act. The Attorney General has issued a letter ruling that information held in an electronic medium (e.g., e-mail) is public information and thus considered a component of company records.
  • Plain Text Transmittal. Messages are transmitted on the internet in plain text. These messages pass through servers beyond the control of SLOCO Data and Printing. Please do not send information such as credit card numbers or other confidential information in an email message.

What E-Mail Should NOT Be Used For

Internet e-mail to or from SLOCO Data and Printing generally should not be used for:

  • purposes not related to SLOCO Data and printing business;
  • confidential or sensitive information;
  • absolutely time-critical communications;
  • transferring large files.

Attachments to E-Mail

One of the most popular uses of e-mail is to attach electronic computer files (spreadsheets, word processor documents or graphic images). This can be a convenient alternative to mailing diskettes, or mailing or faxing printed documents.

However, sending attachments successfully often is difficult, typically for two reasons: file size and file format.

Problems Related to Attachment Size
Electronic file attachments larger then 1 or 2 Megabytes may cause problems with the computer network equipment on the sending and/or receiving end. For this reason, some Internet access providers limit the size of attachments; any that exceed the limit will not be sent. For large files that need to be sent to or from the SLOCO Data, the My Documents web upload feature is a better choice. We currently have limited the upload size to 20MB. For files bigger than this, consider using zip files.

Problems Related to Attachment File Format
E-mail is transmitted over the Internet in plain ASCII text only. Electronic files composed of binary data (spreadsheets, word processor documents, etc.) must first be converted to ASCII text by the sender's e-mail program before they are sent, and then converted back to their original format at the receiving end. Whether this can be successfully or easily accomplished depends on many factors, including the sender's and recipient's e-mail software and how it is configured. Depending on the file type, one option may be to convert the file to ASCII text yourself before attaching it. It is beyond the scope of this description to provide specific instructions for sending attachments.

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